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REFUND POLICY

Tripbox LTD strictly adheres to the following Refund Policy for all digital eSIM purchases. Due to the nature of digital telecommunications products, our policy is binary and based on the activation status of the eSIM.

1. ELIGIBILITY FOR REFUND

You are eligible for a full refund ONLY if the following conditions are met:

  • The purchase was made within the last thirty (30) days; AND
  • The eSIM QR code has NOT been scanned, downloaded, or installed on any device; AND
  • No data has been consumed.

If you made a mistake during purchase and the QR code remains strictly un-scanned and un-activated in our wholesale systems, please contact support@zefeero.online with your order details to request a refund.

2. STRICT NON-REFUNDABLE CONDITIONS

Once an eSIM has been downloaded, scanned, or installed onto a device, it is permanently cryptographically bound to that hardware. We cannot recover, resell, or cancel the profile. Therefore, NO REFUNDS will be issued under any circumstances in the following scenarios:

  • Downloaded/Installed eSIMs: If our systems show the eSIM has been successfully downloaded to your device, the transaction is final.
  • Device Incompatibility: If you scan the QR code using a locked device or a device that does not support eSIM technology. It is your responsibility to verify compatibility prior to purchase.
  • Accidental Deletion: If you successfully install the eSIM but subsequently delete it from your device settings. An eSIM can only be installed once.
  • Poor Network Coverage: Fluctuations in local third-party network coverage are outside our control.

3. DISPUTE RESOLUTION (PAYPAL)

In the event of a PayPal dispute or chargeback, Tripbox LTD will provide PayPal with the digital delivery logs, activation timestamps, and IP logs provided by our wholesale network partner to prove that the Digital Goods were delivered and/or consumed. We strongly encourage Users to contact our support team first to resolve any issues amicably.